Therefore, excellence is not just theory! Excellence relates to the tangible achievements of an organization in what it does, how it does it, the results it gets and the confidence that these results will be sustained in the future. Excellence is measured in customers satisfaction and loyalty; people motivation and capability and the satisfaction of the wider community.
Along all the years of functioning, due to the experience gained from the evaluation of more than 1800 organizations in Romania and other countries, as well as to the use of different management tools, we developed innovative practices and approach regarding the activity of a certification body.